1. We guarantee all products from our company are brand new and and first class quality from their manufacturers. If customer found out there is manufacture fault when open box. Please notify us within 3 days from the moment you receive the good and found that it is damaged or defected. Failure to do so will be treated at your own risk, we will not going to responsible and accept any return after that.
2. Customer is responsible for shipping and handling cost related to returning the item. All returns must be accompany with the original packaging including all original accessories and/or FOC items which accompanied by the original shipment.
3. Kindly directly refer to manufacturer for warranty purpose.
For customer who require making the return, please make sure you follow the procedures below to ease our process and expedites your replacement/refund:
(1) Notify us through e-mail at firstname.lastname@example.org within 3days.
(2) Specify the following details in your e-mail:
Date and time you received the products
Brand and model number:
Prefer replacement or refund:
Reason for the Replacement or Refund:
(3) Obtain a "Return Authorization" from HLK Superstore Sdn Bhd via e-mail (please note that no return will be accepted without a Return Authorization from HLK Superstore Sdn Bhd).
(4) Write the Authorization Reference Number on your return-shipping label.
(5) The returned product must be in NEW and UNUSED condition, with all ORIGINAL PACKAGING and in Sealed Box.
(6) The return MUST be sent to:
HLK Superstore Sdn Bhd
No 9, Jalan Anggerik Mokara 31/54,
Kota Kemuning , Seksyen 31,
40706 Shah Alam, Selangor.
Tel: 03-5879 9031
*The returned product will be sent to manufacturer/supplier for investigation before any replacement or refund can be made.
We reserve the absolute discretion to amend any terms and conditions contained herein at any time.